Ask "What two key events (critical incidents) stand out in your mind as defining (or being typical of) how your organization functions? Please explain."

This question enables team members to talk about how they work together in relationship to their organization's culture.

See Making Questions Work: Chapter 6, “Questions for Thinking Critically”, p 78


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Making Questions Work

"Provides facilitators and managers with a road map for group processes by building our capacity to ask the right questions in almost any situation."

Felipe B. Alfonso, vice chairman and executive director, Asian Institute of Management Centre for Corporate Responsibility and vice chairman, Manila Electric Company, Philippines

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