Ask "Every process has a transition point where the focus of participants moves from objectives to outcomes: how does your design enable this transition? What can you say to support this change in focus?"

Internal consultants and facilitators can use this question when reviewing a draft process design provided by a consultant. External consultants can think about this question when reviewing the pace of their process designs.

Check out Process Design: Making it Work: Chapter 1, “Six Steps”, p 25


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Process Design:
Making It Work

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