Ask "What are the top three factors that contribute to making this a problem for us?” Follow-up prompts include: ”When did this issue emerge?” “What helped it develop?" “How did we respond?” “Whom did we consult?” “What have we learned so far?"

Try asking this question when you want to focus on why a particular issue has emerged.

See Making Questions Work, Chapter 7, “Questions for Addressing Issues”, p 185


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Making Questions Work

"This book is for every values-based leader and group facilitator."

Judy Fantham, manager of organizational learning and development, Health Professional Association, Ontario, Canada.

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