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Ask
"Are any aspects of this problem non-negotiable
in your area of the organization?"

When creating an action plan it is essential to be clear about what is non-negotiable or "off the table" in order to have a realistic starting point for work. Responses to this question also prevent participants wasting time chasing 'red herrings' about items over which they have no control.

See Making Questions Work, Work Chapter 5, "Questions for Enabling Action", p 111.

For more information about assumptions and key considerations in process design see Process Design: Making it Work (San Francisco: Jossey-Bass Business Management Series, 2008).

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Making Questions Work

"Making Questions Work will assist anyone who is thrust into the role of facilitator and challenged to lead a group to reach consensus and/or take action."

Tim Robinson, director, leadership and learning, Canada Post Corporation

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