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Ask "What short forms do we all need to be aware of (e.g., those representing words and phrases, organizations, technologies, locations, departments) to talk to one another coherently and efficiently?”, and “ What words are important to this process and what is our common understanding of what they mean?” or “What technical jargon may be known to some participants and unknown to others?"

These questions initiate the development of a list of acronyms and a glossary when you are exploring the background documents required for a process as part of your due diligence.

Check out Process Design: Making it Work: Chapter 14, “Essential Documents”, p 185

 

 

Process Design:
Making It Work

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