Strachan-Tomlinson.com


Ask
"Who will make the final decision?"
Tip: Be clear about where the authority for a final decision lies.

This question is about upstream prevention. Raising expectations about how action will be taken without consulting first with those who will make the decision can result in an unnecessary and high frustration level among those involved in the planning.

See Making Questions Work, Chapter 7, "Questions for Addressing Issues", p 199.

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Making Questions Work

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Ingrid Bens, consultant and author, Facilitating with Ease!
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